Human Resource Executive: How Design Thinking Helps Put the ‘Human’ in HR


Ben Waber, president and co-founder at Humanyze, talks with Andrew R. McIlvaine, senior editor at Human Resource Executive, to discuss design thinking in HR.

Is design thinking an important discipline for HR leaders to master? In short, yes. That’s according to Ben Waber, president and co-founder of Humanyze. “It’s really thinking about people first and putting them at the center of whatever it is you’re trying to do,” he says… Design thinking can help HR determine “what workers are trying to do at the organization and how can we make that better,” says Waber. Too often, HR finds itself chasing after so-called “best practices” that may not actually improve the organization, he says.

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