Hope is not a business strategy. Organizational change shouldn’t be risky or costly. $3 trillion was lost on organization change initiatives in 2016.1

 



VISUALIZE FORMAL AND INFORMAL PROCESSES

Organizational network analysis (ONA) helps companies visualize formal and informal relationships. These network graphs provide a high-level visual of communication flow across the organization. 

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Drive Higher Margins With Humanyze’s Proprietary Metrics:

Propel your organization forward with real-time data about how work gets done. By measuring productivity KPIs, companies can get quick feedback on how process changes have improved teamwork and output. Humanyze’s data science team has built over 40 unique metrics with 10+ years of research from the MIT Media Lab.

Humanyze’s Business Process Metrics:

1. Team Adjacencies measures how much each team interacts with other teams. This helps executives understand how teams communicate across an organization. This metric can also identify critical teams, potential delivery risks based on low communication volumes or gaps, and assess process misalignments that may be causing inefficiencies.
2. Team Interaction Gaps is the percentage of people on your team with whom you haven’t interacted. A higher gap means you have not connected to many of your teammates in the past week which can lead to poorer handoffs and miscommunication. Some job roles, such as sales, may have a high score for this metric due to their outward-facing nature. If your team average is high, we encourage you and your team to assess the potential benefits of tighter internal communication.
3. Communication Latency counts the amount of time between interactions with your “top collaborators.” Longer periods of time between correspondence leads to a delay in communication and lack of synchronicity in knowledge.
4. Other Level Communication is the percentage of time you spend interacting with teammates on a hierarchical level other than yours.


Create More Consistency Across Teams

Project Delivery

A business process may be outlined, but employees and teams work differently to complete projects. Understanding how teams actually collaborate is key to uncovering potential bottlenecks and improve project delivery.

For example, agile methods help quicken the pace of projects, due to their emphasis on quick iteration on customer feedback and increased front-line employee control. The focus on innovation is very attractive for teams, especially at large organizations that are trying to be more nimble. Generally, scrum teams are co-located and are required to communicate daily during quick stand-ups. Using people analytics, organizations can measure how often these stand-ups are occurring, their length, and the optimal number of participants.

Teamwork and Collaboration

Teamwork and collaboration can greatly increase productivity and knowledge sharing. Identifying when teams should be communicating can also signal risky or noncompliant behavior.


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